{"id":658,"date":"2015-12-08T05:30:04","date_gmt":"2015-12-08T03:30:04","guid":{"rendered":"https:\/\/help.jamk.fi\/asiakirjahallinto\/esimerkkisivu\/11-ogelmatilanteissa\/"},"modified":"2026-03-16T13:13:01","modified_gmt":"2026-03-16T11:13:01","slug":"11-ogelmatilanteissa","status":"publish","type":"page","link":"https:\/\/help.jamk.fi\/asianhallinta\/fi\/11-ogelmatilanteissa\/","title":{"rendered":"14 Ongelmia?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1. <\/strong>Kokeile vaihtaa internet-selainta<\/h2>\n\n\n\n<p>Tweb toimii kaikilla yleisimmill\u00e4 selaimilla (HUOM! ei en\u00e4\u00e4 k\u00e4ytt\u00f6\u00e4 Internet Explorerilla, kyseinen selain poistunut k\u00e4yt\u00f6st\u00e4)<strong>.<\/strong> \u00c4l\u00e4 k\u00e4yt\u00e4 selaimen omia painikkeita, kuten <em>Edellinen<\/em>&#8211; ja <em>Seuraava<\/em> -painikkeita. My\u00f6sk\u00e4\u00e4n hiiren kaksoisklikkaus tai <em>Enter<\/em>&#8211; painike eiv\u00e4t siirr\u00e4 sinua seuraavaan vaiheeseen, vaan Twebiss\u00e4 on k\u00e4ytett\u00e4v\u00e4 sen omia painikkeita ja toimintoja siirtymisess\u00e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Tarkasta yhteytesi<\/strong><\/h2>\n\n\n\n<p>Ty\u00f6skenteleth\u00e4n Jamkin verkossa? Kotoa ja ty\u00f6matkoilla \u2013 kun jokin verkkoyhteys on saatavilla \u2013 Twebi\u00e4 voi k\u00e4ytt\u00e4\u00e4 vain et\u00e4yhteyden avulla.&nbsp;<a href=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/fi\/etatyopoydat\/\">Lue lis\u00e4\u00e4 et\u00e4yhteydest\u00e4<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3.<\/strong><strong>&nbsp;A<\/strong><strong><strong>siakirjat<\/strong> eiv\u00e4t avaudu <\/strong><strong>luettavaksi<\/strong><\/h2>\n\n\n\n<p>Tarkista, est\u00e4\u00e4k\u00f6 selaimesi ponnahdusikkunoiden avautumisen Twebin osoitteesta. Mik\u00e4li est\u00e4\u00e4, n\u00e4et painettuasi &#8221;N\u00e4yt\u00e4 tiedosto&#8221; -painiketta selaimen osoiterivin oikeassa laidassa punaisen merkin osoituksena siit\u00e4, ett\u00e4 selain esti ponnahdusikkunaa avautumasta. Paina kyseist\u00e4 punaista merkki\u00e4, ja salli ponnahdusikkunoiden avautuminen Twebin osoitteesta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u200b4. Sis\u00e4ll\u00f6llinen ongelma <\/strong><\/h2>\n\n\n\n<p>Ole yhteydess\u00e4 yksikk\u00f6si\/tukipalvelusi asiakirjahallinnon yhteyshenkil\u00f6\u00f6n tai asianhallinnan asiantuntijaan. <\/p>\n\n\n\n<p><a href=\"https:\/\/jamkstudent.sharepoint.com\/sites\/Asiakirjahallinto-Elmo\/SitePages\/Asiakirjahallinnon-yhteyshenkil%C3%B6t-ja-arkistotilojen-k%C3%A4ytt%C3%B6oikeudet.aspx\">Asiakirjahallinnon yhteyshenkil\u00f6t<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Tekninen ongelma<\/strong><\/h2>\n\n\n\n<p>J\u00e4t\u00e4 palvelupyynt\u00f6 Jamkin <a href=\"https:\/\/help.jamk.fi\/fi\/\">Helpdeskiin.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Kokeile vaihtaa internet-selainta Tweb toimii kaikilla yleisimmill\u00e4 selaimilla (HUOM! ei en\u00e4\u00e4 k\u00e4ytt\u00f6\u00e4 Internet Explorerilla, kyseinen selain poistunut k\u00e4yt\u00f6st\u00e4). \u00c4l\u00e4 k\u00e4yt\u00e4 selaimen omia painikkeita, kuten Edellinen&#8211; ja Seuraava -painikkeita. My\u00f6sk\u00e4\u00e4n hiiren kaksoisklikkaus tai Enter&#8211; painike eiv\u00e4t siirr\u00e4 sinua seuraavaan vaiheeseen, vaan Twebiss\u00e4 on k\u00e4ytett\u00e4v\u00e4 sen omia painikkeita ja toimintoja siirtymisess\u00e4. 2. Tarkasta yhteytesi Ty\u00f6skenteleth\u00e4n Jamkin [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":0,"parent":0,"menu_order":1500,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"36,21,15,27,18,9","_relevanssi_noindex_reason":"","footnotes":""},"categories":[],"tags":[533,535,537,39,539,541],"class_list":["post-658","page","type-page","status-publish","hentry","tag-asiakirja-ei-avaudu-fi","tag-ei-toimi-fi","tag-ongelma-fi","tag-tweb","tag-vika-fi","tag-virhe-fi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>14 Ongelmia? - Asianhallinta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.jamk.fi\/asianhallinta\/fi\/11-ogelmatilanteissa\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"14 Ongelmia? - Asianhallinta\" \/>\n<meta property=\"og:description\" content=\"1. 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