{"id":2260,"date":"2025-10-22T08:33:24","date_gmt":"2025-10-22T05:33:24","guid":{"rendered":"https:\/\/help.jamk.fi\/kirjautuminen\/?page_id=2260"},"modified":"2025-10-28T11:16:52","modified_gmt":"2025-10-28T09:16:52","slug":"identity-service","status":"publish","type":"page","link":"https:\/\/help.jamk.fi\/kirjautuminen\/en\/username-and-password\/identity-service\/","title":{"rendered":"Identity Service"},"content":{"rendered":"\n<p>Jamk has self-service portal <a href=\"https:\/\/id.jamk.fi\">id.jamk.fi <\/a>which can be used to activate Jamk account, reset account password and MFA settings.<\/p>\n\n\n\n<div id=\"accordion-block_4c84319918d357b8f3bae6ab3a38c3db\" class=\"accordion block-accordion\">\n  <div class=\"block-accordion__element-header\">\n          <h2>How to use the service<\/h2>\n      <\/div>\n  <div class=\"block-accordion__accordions\">\n                  <div class=\"accordion-item\">\n          <h2 class=\"h6 accordion-title\">\n            <button id=\"accordion-header-1\" class=\"accordion-header\" aria-expanded=\"false\" aria-controls=\"accordion-panel-1\">\n              Account activation              <div class='plus-icon' itemprop='logo'><svg aria-hidden=\"true\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8.92 7.1V.06H7.2V7.1H.12v1.72H7.2v7.12h1.72V8.82H16V7.1H8.92z\" fill=\"#0D004C\"\/><\/svg><\/div>              <div class='minus-icon' itemprop='logo'><svg aria-hidden=\"true\" viewBox=\"0 0 14 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M14 1.88H.88V.12H14v1.76z\" fill=\"#fff\"\/><\/svg><\/div>            <\/button>\n          <\/h2>\n          <div class=\"accordion-section-wrapper\">\n            <section id=\"accordion-panel-1\" class=\"accordion-panel\" aria-labelledby=\"accordion-header-1\">\n              <p>To gain access to Jamk credentials, you must first activate your account through the id.jamk.fi authentication service. During the activation process, you confirm that you have read and understood Jamk&#8217;s network usage rules and agree to comply with them.<\/p>\n<h3>How to activate<\/h3>\n<ol>\n<li>Go to <a href=\"https:\/\/id.jamk.fi\">id.jamk.fi<\/a><\/li>\n<li>\u00a0From the top-right corner you can switch the language to English. Click then <em>Continue\u00a0<\/em>button<\/li>\n<li>If you already have you Jamk email address, you can type it into &#8221;<em>Username&#8221;\u00a0<\/em>Field.\n<ul>\n<li><strong>NOTE! &#8221;<\/strong><em>Find your account&#8221;<\/em> requires Finnish online banking credentials with ID verification.\u00a0If you don&#8217;t know your Jamk account \/ email address, <a href=\"https:\/\/support.jamk.fi\">please contact Helpdesk<\/a>. (Use category ICT-support &#8211; ICT Rajakatu (Main Campus))<\/li>\n<li>Jamk email addresses follow the format:\n<ul>\n<li><strong>Staff:\u00a0<\/strong>firstname.lastname@jamk.fi<\/li>\n<li><strong>Student:\u00a0<\/strong>username@student.jamk.fi<\/li>\n<li><strong>External users:\u00a0<\/strong>firstname.lastname@external.jamk.fi<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2265 size-full\" src=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-06-154643.png\" alt=\"Fill your email address onto &quot;User&quot; -field.\" width=\"929\" height=\"477\" srcset=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-06-154643.png 929w, https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-06-154643-300x154.png 300w, https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-06-154643-768x394.png 768w\" sizes=\"auto, (max-width: 929px) 100vw, 929px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>The activation process starts. The Activation requires strong ID verification. You can use either suomi.fi or Candour ID authentication\n<ul>\n<li>Suomi.fi authentication requires that you have Finnish social security number and Finnish online banking credentials with ID verification<\/li>\n<li>If you cannot authenticate with suomi.fi, choose Candour ID option.<\/li>\n<li>Using the Candour ID service requires that the user has a mobile device capable of installing the Candour ID app, as well as a valid ID document. Only a passport or an ID card with a chip is supported.\u00a0Note that residential permit is not valid ID document.\n<ul>\n<li>If you can&#8217;t activate your account with either of the option, <a href=\"https:\/\/support.jamk.fi\">please contact Helpdesk<\/a> (Use category ICT-support &#8211; ICT Rajakatu (Main Campus))<\/li>\n<li>You&#8217;ll receive an invitation email which includes instructions for Candour ID and PIN-code, that you can use to return into activation process. You have only <strong>60 minutes<\/strong> to complete the ID verification or you have to start over. Make sure that you have your ID document with you, when you start the ID verification process with Candour ID.<\/li>\n<li>This symbol indicates if the ID card contains a chip <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2262\" src=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/ID_card_chip.png\" alt=\"a Picture of the symbol indicating whether the card contains a chip.\" width=\"107\" height=\"61\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>To finalize the activation, read and agree <a href=\"https:\/\/help.jamk.fi\/kirjautuminen\/en\/jamk-network-usage-rules\/\">network terms of usage.<\/a><\/li>\n<\/ol>\n            <\/section>\n          <\/div>\n        <\/div>\n              <div class=\"accordion-item\">\n          <h2 class=\"h6 accordion-title\">\n            <button id=\"accordion-header-2\" class=\"accordion-header\" aria-expanded=\"false\" aria-controls=\"accordion-panel-2\">\n              Password reset              <div class='plus-icon' itemprop='logo'><svg aria-hidden=\"true\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8.92 7.1V.06H7.2V7.1H.12v1.72H7.2v7.12h1.72V8.82H16V7.1H8.92z\" fill=\"#0D004C\"\/><\/svg><\/div>              <div class='minus-icon' itemprop='logo'><svg aria-hidden=\"true\" viewBox=\"0 0 14 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M14 1.88H.88V.12H14v1.76z\" fill=\"#fff\"\/><\/svg><\/div>            <\/button>\n          <\/h2>\n          <div class=\"accordion-section-wrapper\">\n            <section id=\"accordion-panel-2\" class=\"accordion-panel\" aria-labelledby=\"accordion-header-2\">\n              <p>You can reset your account password using the Identity Service, whether you&#8217;re activating your account for the first time, you&#8217;ve forgotten your password, or simply want to change it.<\/p>\n<p>If you&#8217;re returning to the service as an existing user, you can reset your password by visiting <a href=\"https:\/\/id.jamk.fi\">id.jamk.fi<\/a>. On the front page select language from the top-right corner, click <em>&#8221;Continue&#8221;<\/em> and enter your Jamk email address in the <em>&#8221;User&#8221;<\/em> field.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2270\" src=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-03-080655-272x300.png\" alt=\"Screenshot of button options which you can use to reset or change your current password\" width=\"404\" height=\"446\" srcset=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-03-080655-272x300.png 272w, https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-03-080655.png 452w\" sizes=\"auto, (max-width: 404px) 100vw, 404px\" \/><\/p>\n<ul>\n<li>Select <strong>Reset Password <\/strong>if you want to set your password for the first time for your account or you have forgotten your password<\/li>\n<li>Select <strong>Change password <\/strong>if you know your current password but want to change it for other reasons.\n<ul>\n<li><strong>NOTE!\u00a0<\/strong>Reset password option requires strong ID verification either with suomi.fi authentication or Candour ID<\/li>\n<li>The same identity verification method is used as was used during the account activation<\/li>\n<li>Using the Candour ID service requires that user has a mobile device capable of installing the Candour ID app, as well as a valid ID document. Only a passport or an ID card with a chip is supported. Note that residential permit is not valid ID document.<\/li>\n<li>You&#8217;ll receive an invitation email which includes instructions for Candour ID and PIN-code, that you can use to return into activation process. You have only <strong>60 minutes<\/strong> to complete the ID verification or you have to start over. Make sure that you have your ID document with you, when you start the ID verification process with Candour ID.<\/li>\n<li>This symbol indicates if the ID card contains a chip <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2262\" src=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/ID_card_chip.png\" alt=\"a Picture of the symbol indicating whether the card contains a chip.\" width=\"107\" height=\"61\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Password requirements<\/h3>\n<p>Jamk has set specific requirements for passwords, which must be met. For example, your password must:<\/p>\n<ul>\n<li>at least 14 characters<\/li>\n<li>at least one special character<\/li>\n<li>at least one lowercase letter<\/li>\n<li>at least one capital letter<\/li>\n<li>at least one number<\/li>\n<\/ul>\n<p>Additional to these the password <strong>must not<\/strong> include any personal information like:<\/p>\n<ul>\n<li>your name<\/li>\n<li>your birthday<\/li>\n<li>your username<\/li>\n<li>your phone number<\/li>\n<li>or any parts thereof<\/li>\n<\/ul>\n            <\/section>\n          <\/div>\n        <\/div>\n              <div class=\"accordion-item\">\n          <h2 class=\"h6 accordion-title\">\n            <button id=\"accordion-header-3\" class=\"accordion-header\" aria-expanded=\"false\" aria-controls=\"accordion-panel-3\">\n              Resetting of multi-factor authentication (MFA) settings              <div class='plus-icon' itemprop='logo'><svg aria-hidden=\"true\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8.92 7.1V.06H7.2V7.1H.12v1.72H7.2v7.12h1.72V8.82H16V7.1H8.92z\" fill=\"#0D004C\"\/><\/svg><\/div>              <div class='minus-icon' itemprop='logo'><svg aria-hidden=\"true\" viewBox=\"0 0 14 2\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M14 1.88H.88V.12H14v1.76z\" fill=\"#fff\"\/><\/svg><\/div>            <\/button>\n          <\/h2>\n          <div class=\"accordion-section-wrapper\">\n            <section id=\"accordion-panel-3\" class=\"accordion-panel\" aria-labelledby=\"accordion-header-3\">\n              <p>Microsoft Authenticator app for multi-factor authentication (MFA) is activated the first time you log in to Jamk services such as Moodle, Peppi, or Microsoft 365. <a href=\"https:\/\/help.jamk.fi\/kirjautuminen\/en\/how-to-enable-strong-authentication-mfa\/\">Instructions for setting up MFA can be found in a separate guide.<\/a><\/p>\n<p>If your phone breaks, you switch to a new device, or MFA stops working for any other reason after setup, you may need to reset your MFA settings.<\/p>\n<ol>\n<li>Go to the <a href=\"https:\/\/id.jamk.fi\">id.jamk.fi<\/a> -website<\/li>\n<li>Fill your Jamk email address on &#8221;<em>User&#8221; <\/em>field and select <em>Continue<\/em><\/li>\n<li>Select &#8221;<em>Reset MFA settings&#8221; <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2270 size-full\" src=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-03-080655.png\" alt=\"Screenshot of the options to reset or change a password and reste MFA settings\" width=\"452\" height=\"498\" srcset=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-03-080655.png 452w, https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/Screenshot-2025-10-03-080655-272x300.png 272w\" sizes=\"auto, (max-width: 452px) 100vw, 452px\" \/><\/em><\/li>\n<li>Resetting the MFA settings requires strong ID verification.\n<ul>\n<li><strong>NOTE!\u00a0<\/strong>Resetting MFA settings requires strong ID verification either with suomi.fi authentication or Candour ID<\/li>\n<li>The same identity verification method is used as was used during the account activation<\/li>\n<li>Using the Candour ID service requires that user has a mobile device capable of installing the Candour ID app, as well as a valid ID document. Only a passport or an ID card with a chip is supporter. Note that residential permit is not valid ID document.<\/li>\n<li>You&#8217;ll receive an invitation email which includes instructions for Candour ID and PIN-code, that you can use to return into activation process. You have only <strong>60 minutes<\/strong> to complete the ID verification or you have to start over. Make sure that you have your ID document with you, when you start the ID verification process with Candour ID.<\/li>\n<li>This symbol indicates if the ID card contains a chip <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2262\" src=\"https:\/\/help.jamk.fi\/kirjautuminen\/wp-content\/uploads\/sites\/138\/2025\/10\/ID_card_chip.png\" alt=\"a Picture of the symbol indicating whether the card contains a chip.\" width=\"107\" height=\"61\" \/><\/li>\n<\/ul>\n<\/li>\n<li>You will receive a confirmation once your MFA reset request has been successfully submitted. After that, wait at least five minutes to allow the changes to update across all required systems. To set up multi-factor authentication again, log in to any Jamk service such as Moodle, Peppi, or Microsoft 365. <a href=\"https:\/\/help.jamk.fi\/kirjautuminen\/en\/how-to-enable-strong-authentication-mfa\/\">Detailed instructions for setting up MFA can be found in a separate guide.<\/a><\/li>\n<\/ol>\n            <\/section>\n          <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jamk has self-service portal id.jamk.fi which can be used to activate Jamk account, reset account password and MFA settings.<\/p>\n","protected":false},"author":66,"featured_media":0,"parent":1457,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"MFA, Authenticator, authentication, password, username, id, email, reset","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-2260","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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