{"id":34,"date":"2020-04-21T05:39:13","date_gmt":"2020-04-21T02:39:13","guid":{"rendered":"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/remote-support\/"},"modified":"2024-11-19T13:11:22","modified_gmt":"2024-11-19T11:11:22","slug":"remote-support","status":"publish","type":"page","link":"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/en\/remote-support\/","title":{"rendered":"Remote support"},"content":{"rendered":"\n<p>ICT services have the opportunity to provide support even when the user is not physically within Jamk&#8217;s premises. Remote Help application has been installed on all staff Windows computers by default. The app allows you to share your desktop, keyboard and mouse with a support person.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to use<\/strong><\/h2>\n\n\n\n<p>Remote Help is preinstalled on Jamk staff windows workstations<\/p>\n\n\n\n<p>Open Start menu and search for \u201cRemote Help\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"827\" height=\"793\" src=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2024\/11\/remote.jpg\" alt=\"Open Remote Help app which you can find from Window's Start Menu\" class=\"wp-image-887\" style=\"width:500px;height:auto\" srcset=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2024\/11\/remote.jpg 827w, https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2024\/11\/remote-300x288.jpg 300w, https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2024\/11\/remote-768x736.jpg 768w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><figcaption class=\"wp-element-caption\">Remote Help app is available on Start Menu<\/figcaption><\/figure>\n\n\n\n<p>Continue with &#8221;Kirjaudu sis\u00e4\u00e4n&#8221; and select your account.  Approve the privacy statement<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"547\" height=\"697\" src=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2023\/12\/remote_help2.png\" alt=\"Sign in to the app with your Jamk's credentials. On most times app already suggests logging in with the credentials saved on the device\" class=\"wp-image-577\" style=\"width:380px;height:auto\" srcset=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2023\/12\/remote_help2.png 547w, https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2023\/12\/remote_help2-235x300.png 235w\" sizes=\"auto, (max-width: 547px) 100vw, 547px\" \/><figcaption class=\"wp-element-caption\">Sign in with your Jamk&#8217;s credentilas<\/figcaption><\/figure>\n\n\n\n<p>Ask for code from support person and type it to given &#8221;Anna Koodi&#8221; -field. Wait for the connection to be established and let the technical specialist to do his magic<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"502\" height=\"274\" src=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2023\/12\/image.png\" alt=\"You will receive a code from technical specialist which is used to make a remote connection. \" class=\"wp-image-653\" style=\"width:418px;height:auto\" srcset=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2023\/12\/image.png 502w, https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/wp-content\/uploads\/sites\/139\/2023\/12\/image-300x164.png 300w\" sizes=\"auto, (max-width: 502px) 100vw, 502px\" \/><figcaption class=\"wp-element-caption\">Type code that you&#8217;ll receive from technical specialist<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>ICT services have the opportunity to provide support even when the user is not physically within Jamk&#8217;s premises. Remote Help application has been installed on all staff Windows computers by default. The app allows you to share your desktop, keyboard and mouse with a support person. How to use Remote Help is preinstalled on Jamk [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","footnotes":""},"categories":[152,154],"tags":[160,164,162],"class_list":["post-34","page","type-page","status-publish","hentry","category-staff-en","category-students-en","tag-remote-en","tag-remote-desktop-connection-en","tag-remote-work-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Remote support - Ohjelmistot ja laitteet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.jamk.fi\/ohjelmistotjalaitteet\/en\/remote-support\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote support - Ohjelmistot ja laitteet\" \/>\n<meta property=\"og:description\" content=\"ICT services have the opportunity to provide support even when the user is not physically within Jamk&#8217;s premises. 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