At the beginning of your studies

At the beginning of your studies, take time to learn how to use the tools and familiarise yourself with the communication and learning practices at Jamk. This pays off later, as your study practices will be to the point.

Take time to learn at least the following things right at the start

1. Learning environments at Jamk
2. Calendar appointments
3. Organising an online meeting with Zoom
4. Sharing and working on shared documents in OneDrive
5. Support services at Jamk

Creating a calendar invitation

Instructors calendar reservations are handled as either appointments or calendar invitations. Appointment means that you will be directed to a web address where you can choose the time that suits you. This is how you can reach your e.g. study counsellor. A calendar invitation means you are looking for and suggesting a suitable free time to meet for you and the person you want. The instructor will tell you which method to use.

With a calendar booking, you can, for example, book time for a personal learning plan (PLP) discussion from your tutor’s calendar or search for a suitable meeting time for the whole group if you have access to each other’s calendars. The video below will guide you on how to make a calendar invitation.

Microsoft 365 Training Center: Outlook (opens in a new tab)

Online meeting with Zoom

In the previous step, you installed Zoom on your computer and enabled it. In addition to participating in teaching, Zoom can also be used between students for the joint working of a study group, for example, or for recording a video presentation. Get familiar with the basic functionalities of a Zoom conference and how to create a meeting invitation.

What to do in problem situations

There are a number of reasons why ICT problems may occur, so no single solution exists to solve all the problems. In most cases, it is advisable to just remain calm, stop for a moment to think and then try to resolve the problem by yourself. It is also advisable to consult the instructions provided by Jamk and the equipment manufacturers. Here are a few tips on where to look for help in different types of situations:

I cannot log in to Moodle, Microsoft 365, Zoom etc.:

• Are you sure your user ID is correct? Do you need a student number or email address to log in?
• Are others experiencing similar problems?
• Is the internet connection working properly?
• Contact the ICT Helpdesk

I do not master the tools or working methods I need:

• Search for instructions from the Jamk learning materials, ICT Helpdesk pages or the Internet
• Ask for help from a fellow student, friend or career tutor.

Problems with your own hardware:

Students are responsible for their own computer and other devices related to their studies. However, at the beginning of your studies, you can ask for help for installing Zoom, for example, or for synchronizing your email with your phone from the ICT Helpdesk.