Remote Desktop

To connect a remote desktop via your browser, follow these steps:

• Go to the address remote.jamk.fi and log in with your Jamk email address and password. Accept any necessary authentication prompts, if required.
  • For staff: firstname.lastname@jamk.fi
  • For students: username@student.jamk.fi
• During your first login, you’ll receive an introduction to its features. You can choose to go through it by clicking the Next button at the bottom or skip it.
• By default, there are no desktops assigned in the Home screen. You can find available desktops in the Devices menu on the left.
  • To add favorites to your home screen, click the three dots next to the Connect button for a desktop and select Pin to Home.
• Start your remote desktop connections by clicking the Connect button. You’ll see a window where you can configure session settings. You can make changes or proceed with the default settings.

Important Notes: 

If the remote computers are not already powered on (for example, during peak hours or at night), it may take a few minutes before the remote desktop becomes accessible. Please be patient while the remote computer starts up and establishes the connection.

Usage Tips

• When connecting to a remote computer certain applications are preconfigured to install on that remote machine. However, it’s important to note that even after the remote desktop connection is established, there might be a brief delay before all the preconfigured applications become fully available for use. So, if you don’t immediately see the application you need in the application list, please wait patiently.
• If you need to transfer files from your local computer to the remote one, use the “Upload” button located in the upper right corner of the remote desktop interface.
• Uploaded files can be found in the Uploads folder of the RDWebClient directory.

• Similarly, if you want to download a file from the remote computer to your local machine:
  • Navigate to the RDWebClient directory on the remote computer.
  • Locate the Downloads folder within the directory.
  • When you attempt to download a file, you’ll receive a notification in the upper right corner asking, “Do you want to download files to the local desktop?” Select “Yes” to proceed.
  • The file will be downloaded to your local machine’s Downloads folder.

Important Notes: 

• Keyboard shortcuts such as Ctrl + C (copy) and Ctrl + V (paste) only work when the remote desktop is in full-screen mode.
• To end your session on the remote desktop, click your profile picture in the Start menu and select “Sign Out”. The Disconnect function will end the remote desktop connection but won’t close your session on the remote machine. In other words, the remote computer may remain active unnecessarily, incurring additional costs for the organization and tying up resources.
• Avoid leaving important files on the remote computer; instead, save them to a network drive or OneDrive or transfer to local machine. We cannot guarantee that files will persist on the remote machine between sessions.

You can establish a remote desktop connection using the separately installable Windows App application. You can download the application from the Microsoft Store.

• Open the Windows App application and log in using your Jamk email address and password. Accept any necessary authentication prompts, if required.
  • For staff: firstname.lastname@jamk.fi
  • For students: username@student.jamk.fi
• During your first login, you’ll receive an introduction to its features. You can choose to go through it by clicking the Next button at the bottom or skip it.
• By default, there are no desktops assigned in the Home screen. You can find available desktops in the Devices menu on the left.
  • To add favorites to your home screen, click the three dots next to the Connect button for a desktop and select Pin to Home.
• Finally, establish a connection to the remote desktop by clicking Connect.

Important Notes:

If the remote computers are not already powered on (for example, during peak hours or at night), it may take a few minutes before the remote desktop becomes accessible. Please be patient while the remote computer starts up and establishes the connection.

Connecting with the Microsoft Remote Desktop application

Install the Microsoft Remote Desktop application from the AppStore. The first time you start the application, you can reject sending diagnostics, but allow the application access to the necessary local resources.

• Go to the Workspaces tab from the top of the application window and select Add workspace
• Enter your Jamk email address and add the found workspace (https://rdweb.wvd.microsoft.com) by selecting Add
• Log in with your Jamk email address and password and accept any necessary authentication prompts, if required.
  • Staff: firstname.lastname@jamk.fi
  • Students: username@student.jamk.fi
• Connect the remote desktop

Important Notes

• If the remote computers are not already powered on (for example, during peak hours or at night), it may take a few minutes before the remote desktop becomes accessible. Please be patient while the remote computer starts up and establishes the connection.
• You can copy (Command + C) and paste (Command + V) files from your own machine to the remote machine and vice versa.
• Do not leave important files on the remote machine, but always save them to the network drive or OneDrive. We cannot guarantee that the files will remain on the remote computer between sessions.

For remote access, the required program must be installed on the device, which is available from the device’s app store:

Android: Remote Desktop (Play Store)

iOS: Microsoft Remote Desktop (AppStore)

• Download and open the remote desktop application from your app store accept the terms of use
• Add a new workspace through the + button.
• Search for workspaces by entering your Jamk email address. Continue by clicking Next
• Log in with your Jamk email address and password. Approve any necessary authentication prompts, if required.
• You will find the available desktops from the “Workspaces” tab. Open the desktop you want and allow the use of local resources.

File management:

• Android: You can copy / transfer files between the local device and the remote machine using the “Local Storage on ‘device name’” directory found on the remote machine.
• iOS: Copying files to the remote machine is possible through the RD Client directory found on your own device. Similarly, there is a directory named “Files on ‘device name’” on the remote machine. You can transfer files between your own and the remote machine by copying and pasting files through these directories.

Important Notes

• Remember to sign out from the remote machine before you close the application.
• Do not leave important files on the remote machine, but always save them to the network drive or OneDrive. We cannot guarantee that the files will remain on the remote computer between sessions.