Authenticator not working. How to reset MFA settings?

If you can’t log in to Jamk’s services because your Authenticator app is not working or you don’t have access to your phone, you must reset all strong authentication (MFA) settings and re-configure it. To reset MFA settings, you need to verify your identity.

How to reset strong authentication (MFA) settings:

1. Log in with your online banking ID or mobile certificate at tunnistus.jamk.fi
2. After logging in, select “MFA reset” and confirm.
3. Wait a while for the information to update between the systems (max. 10 min) and continue by logging into M365 at m365.jamk.fi and follow the instructions given.
   • Detailed instructions how to set up Authenticator after reset can be found here

If you do not have a Finnish online banking ID, or if you are unable to follow the instructions for some other reason, contact Helpdesk.

Guest accounts from other organizations

If you have been invited to Jamk’s systems with credentials from another organization, i.e., a guest account, please contact about MFA issues via email at support(a)jamk.fi. Please send the contact request from the email address that was used to add you as a guest to Jamk