Guide to new users

This guide is about the most common ICT-related network issues and questions at Jamk, enabling new network user get a better picture of the opportunities and services available.

  1. Identification, network username and password
  2. Email at Jamk
  3. Strong authentication
  4. Home directory
  5. Personal www-pages
  6. Printing at Jamk
  7. Most common network services
  8. Remote work
  9. Where can i get help?

1. Identification, network username and password

At the beginning of studies/employment, a user is required to be officially identified.

Identification takes place using bank credentials or a mobile certificate at After identification, the service displays a user ID with which the person can start to use Jamk’s electronic services.

Sometimes for example a foreign person is not able to use Finnish online bank ID to verify identity. In this case, we use CandourID service is for identification. The person receives instructions from CandourID to their personal e-mail address for setting up the CandourID mobile application and identifying themselves using passport and the camera of the mobile device. After identification, the person receives instructions regarding the user ID and changing its password.

If identification is not possible using above mentioned methods, initial identification is also possible to be completed in person at some of Jamk’s support locations (Helpdesk, Student services, Admission Services, International Services etc). Identity must then be verified with a passport or an official Schengen area ID card.

What is my username?

After initial ID verification, each new user can retrieve a personal username (network account), email address and disk space for their own files. Username and email address are not same thing but email address is used as a login credential on most Jamk’s services.

All computers at Jamk campus area require a login with personal network account.

  • Username can be found from Self service password reset (requires Finnish online bank account) using these instructions.
  • Individuals who do not have Finnish online bank credentials, must contact student services or Helpdesk to receive their account information
  • When using Jamk’s network account, the user also accepts to follow Jamk network’s usage rules

Email address is used as a login credential on most Jamk's services

Changing password

It is possible to change password using several different methods (for example using using the Self service password reset, on workstations, on Microsoft 365 -service or by visiting Helpdesk). Detailed information can be found from here.

Guide to Self service password reset

Self service password reset portal is a system that is available if you have a Finnish online bank credentials. After logging in to system using your personal online bank ID, you can see your Jamk username(s) and you can set a password for it. Some users may have several accounts to Jamk systems. Please make sure that you are changing password to the correct account.  Read Self service password reset instructions and the service can be found at

Password requirements:

  • at least 14 characters
  • difficult to guess
  • password may contain letters between A-Z (no umlauts recommended) and numbers
  • passwords are case sensitive, ie “password-100” is different from “Password-100”

If you don't know your password and you can't access the Self service password reset portal, please contact Helpdesk

Account expiration

Staff accounts are valid according to job contract. After contract ends, user account is locked and it will be deleted after a safety period.

Student accounts are valid as long as studies continue, after which accounts are locked and they will be deleted after a safety period. If a student is not reported as “not available”, it is possible that user account is locked until he/she is active again.

Detailed information about username and passwords

2. Email at Jamk

At Jamk, we use Microsoft 365 service, which provides several services and email is just one of them. Mailbox can be accessed on Jamk’s workstations using Outlook client or with Internet browser using Outlook Web App at

Administrator is allowed to lock accounts that are detected to be used against Jamk Network rules. It is not allowed to send spam and/or to advertise personal occasions etc.

System scans all emails for viruses and it quarantines infected mails + informs users if something suspicious is found.

Email addresses are:

  • Staff:
  • Students:
  • External staff users:

Detailed information about email

3. Strong authentication

Logging in to Jamk’s systems requires strong authentication, or MFA. In practice, this means that sign-ins are accepted through the Microsoft Authenticator application that is installed on a mobile device.

Using authenticator app makes one’s account more secure and prevents unwanted access in a case when the account credentials are compromised. MFA must be set up when logging for the first time in to one of Jamk’s services, such as Moodle, Peppi or email.

Further information about MFA

4. Home directory

All users have personal home directory that is presented as “H-drive” on all Windows computers at Jamk. Home directory is a place for users to store their own files. It is not supported to store files at local computers and often it is not even permitted. ICT administration is not responsible for any lost files stored locally to client computers. Home directory is accessible only to the users themselves. Backups are created daily to recover from failures and to recover lost files.

There is also a possibility to use Office365’s OneDrive feature to save files and access them anywhere. OneDrive is not maintained by Jamk ICT Services though, and therefore we can not guarantee it’s availability. Lost files in OneDrive are also not recoverable, but it contains versioning, so it may be possible to recover previous versions of lost files by users themselves.

Detailed info about home directory

5. Personal www-pages

If you want to publish personal  www-pages, there are few options for you to choose from.

Detailed instructions can be found here

6. Printing at Jamk

Each student has some credits automatically added to accounts and it is possible to purchase more credits later if needed. Staff accounts do not have any printing limits.

Detailed instructions can be found from:


7. Most common network services

Email address is used as a login credential on all services listed on below

Detailed information about network services

8. Remote work

Our ICT systems are isolated from the public Internet with a firewall that monitors traffic and filters malicious packets etc. We also do allow remote working from outside local network using Citrix remote desktop.
Detailed Guide about remote working in Jamk

9. Where can I get help?

If problems occur, you can submit a support ticket to ICT Helpdesk (link at the top of this page). is a collection of sites that contains instructions, tips and links for Jamk’s information systems. In addition, ICT Services publishes daily information about any network issues detected at the front page.