Authenticator not working. How to reset MFA settings?

If you can’t log in to Jamk’s services because your Authenticator app is not working or you don’t have access to your phone, you must reset all strong authentication (MFA) settings and re-configure them. To reset MFA settings, you need to verify your identity.

How to reset strong authentication(MFA) settings:

  1. Log in with your online banking ID or mobile certificate at
  2. After logging in, select “MFA reset” and confirm.
  3. Wait a while for the information to update between the systems (max. 10 min) and continue by logging into M365 at and follow the instructions given.

If you do not have a Finnish online banking ID, or if you are unable to follow the instructions for some other reason, contact Helpdesk.