Login problems?
This article describes common problems when logging into Jamk ICT systems and suggestions how to fix them.
In Jamk, almost all information systems are logged in with an email address.
If you receive an error about invalid username, please recheck correct login credentials spelling.
Examples of email address (login credential) formatting:
- Staff: firstname.lastname@jamk.fi
- Students: username@student.jamk.fi
- External staff users: firstname.lastname@external.jamk.fi
If you don’t know your Jamk email address, you can check it on id.jamk.fi -service (Only with Finnish online banking credentials)
If you cannot use id.jamk.fi -service or your account is really locked for no reason, contact Helpdesk.
The password may have been forgotten and sometimes it is possible that the password is corrupted.
You can reset your password on id.jamk.fi -service. Get familiar also about password minimum requirements. You can read instructions and password requirements from here.
In Jamk, most ICT systems use Microsoft’s global login service. The same method is used in many other organizations. It is not possible to log in with multiple credentials using the same login service at the same time, so your previous login may cause a conflict.
Log out of the service and clear your browser cache, restart the application and try again. Alternatively, you can try to use browser’s private/incognito window to log with Jamk’s credentials.
Instructions about private windows and clearing browser’s cache can be found here
Some ICT systems in Jamk are only available at campus network.
Use the service via remote work connection, or from a workstation located on the campus. It is also possible that there is a fault in the system that can only be fixed by waiting for the experts to fix it. Follow ICT-Helpdesk new on Help Front page
In Jamk, most ICT systems use Microsoft’s global login service. The same method is used in many other organizations. It is not possible to log in with multiple credentials using the same login service at the same time, so your previous login may cause a conflict.
Log out of the service and clear your browser cache, restart the application and try again. Alternatively, you can try to use browser’s private/incognito window to log with Jamk’s credentials.
Instructions about private windows and clearing browser’s cache can be found here
In Jamk, almost all ICT systems require strong identification (aka multifactor authentication). If it doesn’t work with your account or mobile device, you can’t log in.
Fix:
First, check other possible error situations according to the previous list. If needed, you can reset the strong authentication settings of your account.