Guide to new users
This guide is about the most common ICT-related network issues and questions at Jamk, enabling new network user get a better picture of the opportunities and services available.
- Identification, network username and password
- Microsoft 365 and email
- Multi-factor authentication (Authenticator)
- Home directory
- Printing
- Most common network services
- Remote work
- Where can i get help?
1. Identification, network username and password
At the beginning of studies and employment, an official initial identification of the individual is required. The initial identification takes place via the id.jamk.fi authentication service, where the account activation is performed. Account activation requires strong authentication, either through the suomi.fi service or the Candour ID service. Within the same service, the user can change the account password and reset multi-factor authentication (MFA) settings if necessary.
More information about id.jamk.fi Identity Service
Email address is used as a login credential on most Jamk's services
Password requirements:
- at least 14 characters
- difficult to guess
- password may contain letters between A-Z (no umlauts recommended) and numbers
- passwords are case sensitive, ie “password-100” is different from “Password-100”
If you don't know your password and you can't access the Self service password reset portal, please contact Helpdesk
Account expiration
Staff accounts are valid according to job contract. After contract ends, user account is locked and it will be deleted after a safety period.
Student accounts are valid as long as studies continue, after which accounts are locked and they will be deleted after a safety period. If a student is not reported as “not available”, it is possible that user account is locked until he/she is active again.
Detailed information about username and passwords
2. Multi-factor authentication (Authenticator)
Logging in to Jamk’s systems requires strong authentication, or MFA. In practice, this means that sign-ins are accepted through the Microsoft Authenticator application that is installed on a mobile device.
Using authenticator app makes one’s account more secure and prevents unwanted access in a case when the account credentials are compromised. MFA must be set up when logging for the first time in to one of Jamk’s services, such as Moodle, Peppi or email.
3. Microsoft 365 and email
At Jamk, we use Microsoft 365 service, which provides several services and email is just one of them. Mailbox can be accessed on Jamk’s workstations using Outlook client or with Internet browser using Outlook Web App at m365.jamk.fi
Administrator is allowed to lock accounts that are detected to be used against Jamk Network rules. It is not allowed to send spam and/or to advertise personal occasions etc. System scans all emails for viruses and it quarantines infected mails + informs users if something suspicious is found.
Email addresses are:
- Staff: firstname.lastname@jamk.fi
- Students: username@student.jamk.fi
- External staff users: firstname.lastname@external.jamk.fi
Detailed information about email
4. Printing
Each student has some credits automatically added to accounts and it is possible to purchase more credits later if needed. Staff accounts do not have any printing limits.
Detailed instructions can be found from:
5. Most common network services
Email address is used as a login credential on all services listed on below
- Microsoft Office 365 (m365.jamk.fi)
- Email and collaboration system for students and staff
- M365 contains also several other tools to help studying and working
- Peppi peppi.jamk.fi
- Study information system. You can follow your studies at Peppi and to participate courses and create your personal study plan etc.
- Elmo (intra.jamk.fi)
- The most important internal information channel in Jamk. It contains also links to all other services.
- Moodle (moodle.jamk.fi)
- Online learning system in Jamk
Detailed information about network services
6. Remote work
Our ICT systems are isolated from the public Internet with a firewall that monitors traffic and filters malicious packets etc. We also do allow remote working from outside local network using Citrix remote desktop.
Detailed Guide about remote working in Jamk
7. Where can I get help?
If you have any questions or troubles, please do not hestitate to contact us
- Guides and instructions for new students can be found from Jamk.fi – New Student website
- If you need to consult student services about your studies, you can find Student Services contact information from Jamk.fi -website
- With IT problems you can contact ICT-Helpdesk via service request. Other contact information can be found from the bottom of Help frontpage